Cancellation Policy/Late Arrival
When you schedule an appointment with us, we reserve that time especially for you. With that in mind, we have a very strict 24 hour cancellation policy. Any treatment appointment cancelled less than 24 hours in advance will be charged $75 per person, per appointment. Any screening appointment cancelled less than 24 hours in advance will be charged the full cost of the screening appointment.
No Show Policy:
"No Show" treatment appointments will be charged $95 per person, per appointment. "No Show" Comb Through Screening appointments will be charged $30 per person, per appointment. "No Show" Look Through Screening appointments will be charged $5 per person, per appointment.
We understand that things happen, so we are more than happy to offer a 10 minute grace period for our treatment appointments. If you are more than 10 minutes late for your treatment appointment we will try to accommodate you as best as we can, but you may need to reschedule. If you are coming in for a screening appointment, we ask that you arrive on time. We are by appointment only and late appointments throw off our schedule and keep us from doing our job effectively. If we need to reschedule due to lateness, a "No Show" fee will apply.
Complimentary Follow Up:
Any rescheduling for a complimentary follow up must be done 24 hours in advance and must be rescheduled within 7 days after the initial treatment. Failure to show up for your scheduled recheck will result in forfeiture of your free follow-up. Note that there is no 10 minute "grace period" for complimentary follow-up appointments due to the fact that these are typically 15 minute or shorter appointments.